Cancellation and Refund Policy

1. Subscription Model

CoExecutive by Shape My Idea is offered as an annual subscription and monthly subscription. By subscribing, you authorize us to charge the applicable fee at the start of your subscription and upon each renewal, unless cancelled in accordance with this Policy.

2. Cancelling Your Subscription

You may cancel your subscription at any time. Cancellation:

• Stops your subscription from renewing at the end of the current billing cycle.
• Does not automatically trigger a refund for the current billing period; refund eligibility is assessed separately, as described below.
• Can be requested by emailing us at hello@shapemyidea.com.

You will continue to have access to the Service until the end of your current paid billing period, even after cancellation, unless your account is terminated for a violation of our Terms and Conditions.

3. Refund Policy

We do not offer automatic or guaranteed refunds. Every refund request is reviewed manually by our team, and if the request is found eligible, a refund will be issued accordingly.

Refunds may be considered in cases such as (not exhaustive):

• Accidental or duplicate charges.
• Technical issues on our end that prevented meaningful use of the Service for a significant portion of the billing period.

Refunds are generally not granted for:

• Change of mind after extended use of the Service.
• Partial-period requests after significant usage of the current billing cycle.
• Any violation of our Terms and Conditions leading to account termination.

Approved refunds will be processed back to your original payment method within 2 to 4 business days of approval, and may take additional time to reflect depending on your bank or payment provider.

4. How to Request a Refund

To request a refund, please email us with the following:

• To: hello@shapemyidea.com
• Subject line: Refund Request – CoExecutive by Shape My Idea – [Your Registered Business/Company Name]

In the body of the email, please include:

• The name and phone number/email associated with your CoExecutive account.
• The date of payment and the amount charged.
• A brief reason for the refund request.
• Any relevant screenshots or details that support your request (e.g. payment confirmation, description of the issue faced).

Our team will review your request and respond within 2 to 4 business days with a decision. If approved, the refund will be processed as described in Section 3 above.

5. Failed or Disputed Payments

If a payment fails or is disputed through your bank or payment provider, please contact us immediately at hello@shapemyidea.com so we can help resolve the issue before any chargeback is filed, wherever possible.

6. Changes to This Policy

We may update this Cancellation and Refund Policy from time to time. Material changes will be communicated via email or WhatsApp notice. The updated Policy will apply to billing cycles starting after the change takes effect.

7. Contact Us

For any cancellation or refund-related questions, contact: